Refund Policy

Last updated: March 21, 2026

At Pelayo Flora, we stand behind the quality of our products and aim to provide a reliable customer experience.

All Sales Final

Due to the nature of hemp products, all sales are final. We do not accept returns or exchanges on opened or used products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@pelayoflora.com.

Please include the following in your email:

• Your order number
• Clear photos of the issue, including:
  • Product condition
  • Packaging damage (if applicable)
  • Shipping label

Resolution Process

We will review your claim and respond within 2 business days.

Approved claims may be eligible for:

• A replacement product, or
• Store credit at our discretion

Store credit does not expire and can be used on any future purchase.

Non-Refundable Items

• Shipping fees are non-refundable
• Products that have been opened or used cannot be returned

Our Discretion

We reserve the right to refuse refunds or exchanges that do not meet the conditions outlined above.

Contact

For questions about refunds or to report an issue with your order, please email info@pelayoflora.com.

By placing an order with Pelayo Flora, you agree to this refund policy.